Asylum Seekers ♥ Asylum Office

by Jason Dzubow on December 26, 2012

According to a new report released by USCIS, asylum applicants are “highly satisfied” with the service they receive at the nation’s various Asylum Offices.

Asylum seekers who appeared for interviews at the different Asylum Offices answered the written survey.  A total of 933 responses were collected from September 2011 through March 2012. Surveys were collected after the interview but before the final decision (for obvious reasons).

Asylum Officers celebrate the positive survey results.

Asylum Officers celebrate the positive survey results.

According to the survey, customers are highly satisfied with the services they receive from USCIS’s Asylum Offices; their overall satisfaction index is 87 on a scale of 0 to 100. For comparison, the federal government satisfaction index is currently 67. At the office-level, customers who were serviced by the Miami Asylum Office, Chicago Asylum Office, and the Houston Asylum Office were the most satisfied with indices of 93 or 94. Conversely, satisfaction was the lowest for those serviced by the New York Asylum Office with a satisfaction index of 70.

Overall, 17% of respondents felt that the Asylum Officer was either argumentative or biased; at the New York office, 29% of respondents felt the officers were argumentative or biased.  In LA, the next highest, the number was 23%.

With overall satisfaction at 87, the report opines that it may be difficult for USCIS to significantly improve its asylum office customer satisfaction scores at an aggregate level. However, the report notes, at certain locations there appears to be opportunity for improvement. Most significantly, in New York and Los Angeles, Asylum Officers should try to provide more information to applicants about the process. They should also try to appear less argumentative during interviews. According to the report, offices in Los Angeles, Newark, New York, and San Francisco should address wait times for the start of the interview.

The survey also contained a comments section. Most comments are very positive.  A typical comment reads, “Everything was good.”  Some of the more interesting comments include:

Cannot think of anything right now to improve the service, how do you improve on perfection?
Smile more.
No need to improve anything unless you decide to improve something.
My service overall was good with exception of the officer which directed my interview in a coercive and threatening manner.
Provide free coffee and donuts [I fully endorse this idea!].
The survey results (if not all the written comments) comport with my view of the Asylum Office. I find the officers to be very professional and courteous. They don’t always grant my cases (the nerve!), but in the large majority of cases, I find that they are fair and reasonable. Congratulations to the Asylum Officers on the survey results and on a job well done.

{ 5 comments… read them below or add one }

javid khosravi May 6, 2014 at 4:24 am

Hello my name is Javid , 23 old boy from Afghanistan , now i am a student in Kazakhstan , i converted to christianity about 1 years and i am the member of catholic church for 2 years , my family is a religious islamist, my education period will finish next year and i must leave kazakhstan next year , life for me is impossible in afghanistan because of my religion belief , it is impossible to hide my belief and i asked for kazakhstan perminant residence and visa but they rejected me i also applied for Usa visa but got rejection in visa interview and for my Afghanistan passport i also can not earn any visa easily,
i really need your help .
i do not need any finincial aid i only want only one immigration visa to save myself from Afghsnistan hell and dirty culture and wild religion of islam.

skype: javid.khosravi123
phone: +77073822860


Leigh Du Preez February 7, 2014 at 11:33 am

Hi Please, Please help us. I am a white South African and we need to get to safety. My husband and I are seeking asylum in the USA. We are in so much danger in South Africa. Our people are DYING we have no where to go. We have lost everything. Our children and babys are being raped. How can the world turn their backs and just look away when so many are dying? Dont we have a right in this world? PLEASE HELP US. Our news is not allowed to report on farm killings but it is all over the internet. We are REALY fearing for our lives. We are refused work because of our skin colour and BEE (Black Economic Empowerment ) AFA ( Affirmative Action )


Isabel Fahmy May 23, 2013 at 2:56 am

I am Egyptian, Christian, My Family consists of: my son 17 years, my husband Director of Engineering Ex- Sheraton Hotels in Egypt and I had Master of Radiology.
After 25th Jan. revolution in Egypt: All the Islamic leaders left their prisons and others came from Iran, Pakistan and Afghanistan, They distribute all bullying actions to Christian’s persecution, They said the Christian have to obey our orders otherwise leave Egypt
We look for Asylum attorney to have permanent resident “Green card”


Jason Dzubow May 23, 2013 at 9:13 am

If you are in the U.S., you are welcome to contact me (202-328-1353). I have worked on a number of Egyptian asylum cases and would be happy to talk to you. I do not charge for consultations in asylum cases. Take Care, Jason


Debby Covarrubia January 8, 2013 at 12:58 pm

Im sure that were they to give this same survey to DETAINED people who have filed for asylum, the results would be markedly different!


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